Policies

Where we deliver

Each branch delivers around itself, so whether we can reach you depends on the address, not on the town. The app and website check the address you choose and tell you before you get as far as paying.

If we cannot reach an address yet, it is because no branch covers it. That changes as branches open. For a large order, some stores will arrange delivery a little further — ring the store.

Collecting it yourself

Where a store offers it, you can collect your order from the counter instead — from anywhere, with no delivery charge. Order as usual and choose to pick up.

When it is ready, your order shows a 4-digit code. Give it at the counter to take your order. After several wrong codes the order is locked for your safety, and the shop will help you in person.

What it costs

The delivery charge depends on how far the order travels, and the bigger your order the more of it the shop covers — often all of it. Very small orders carry a small flat charge. The charge includes GST.

Whatever it is, it is shown on your order and your bill. Collecting is always free.

When we deliver

Each store delivers during its ordering hours, shown when the store is closed or about to close. There are no delivery slots: an order is packed and sent as soon as it can be.

The time shown is an estimate. Fresh produce is picked by hand and traffic is traffic.

Following it

You can follow the order from the moment the shop starts on it — being prepared, packed, on its way with the rider’s position on the map, and at your door. With notifications on, you are told at each step.

At the door

The rider hands the order over and, where anything is still to pay, takes cash or UPI at the door.

The rider may photograph the handover as proof of delivery. That photograph is kept privately against the order and is not shown to anybody else.

Please check the bag when it arrives. If something is missing or wrong, tell us from the order within 3 days.

If nobody is there

The rider will try to reach you on the number on the order. If they cannot hand it over, the order goes back to the branch and somebody from the shop will be in touch.

Repeated deliveries that cannot be handed over limit how you can order for a while — see the terms of service.